Whether it's your account, payments, gaming, or the app, you've come to the right place for fast solutions. Our support team is available 24/7, every day of the week.
Choose a category below for a complete, easy-to-follow guide
For any issue, reach Sportybet's support team through any of the following channels
The fastest way to get help. Click the chat button at the bottom right of the app or website — you'll be connected within 2 minutes.
Available 24/7Email us with a detailed description of your issue. Attaching screenshots or a transaction ID helps us resolve it faster.
support@sportybet-taka.com
Join Sportybet's official Telegram group for the latest offers, maintenance notices, and direct support.
Community GroupFor urgent issues, message us directly on WhatsApp. VIP members receive priority support on a dedicated number.
8:00 AM – 12:00 AMLive chat is always the fastest option. After midnight, response times may be slightly longer — in that case, send us an email and you'll hear back in the morning. Sportybet Sportybet will never call you to ask for personal information or your password — if you receive a call like this, report it immediately.
Fix it yourself in minutes — most issues are resolved quickly without any extra help
If money has been deducted from bKash/Nagad, bring your transaction ID to live chat — it's usually resolved within 15 minutes.
First, check whether your KYC verification is complete. If it is, provide your order ID via live chat.
If your account has been locked for security reasons, email us a copy of your NID — it will be reactivated within 24 hours.
Change your password immediately and report it via live chat.
Enable "Unknown sources" in your Settings. Your device needs at least 100 MB of free storage and Android 6.0 or higher.
Try switching between mobile data and Wi-Fi. Clearing the app cache usually fixes the issue too.
If you're disconnected mid-game, your bet is saved in the system. Log back in and check your Game History.
Bonuses can take up to 1 hour to appear. If yours hasn't shown up, contact us via live chat with your bonus code or event name.
Step-by-step solutions to the most frequently reported issues
Sportybet's Download Page to download the latest APK file.
Go to your phone's Settings → Security and enable the Unknown Sources option.
Go to your Downloads folder, tap the Sportybet APK file, and select "Install".
Open the app, enter your number and password, and start playing right away.
Confirm whether the transaction went through and note down the transaction ID.
Network congestion can occasionally cause brief delays. Try refreshing the page.
Share the deposit amount and time with us and the team will have it sorted within 15 minutes.
Questions are a natural part of using any online platform. Whether you're making your first bKash deposit or the app has suddenly stopped working, having reliable support makes all the difference. Sportybet's Help Center was built specifically with Bangladeshi users in mind.
In our experience, most issues are resolved within 5–10 minutes via live chat. Just tap the green chat icon at the bottom right of the app to connect with a support agent instantly. Sportybet's chat support team works in Bangla, so there's no language barrier. Even if something comes up at 3 AM, you'll still get a response — the team operates in rotation and is never offline.
For complex issues — such as account verification, problems with large withdrawals, or account suspension — email is the best channel. Send a detailed description of your issue along with screenshots and your registered phone number to support@sportybet-taka.com. You can typically expect a thorough response within 2 to 6 hours.
On Sportybet, you can bet on more than fifty sports — not just cricket, but also football, tennis, badminton, volleyball, kabaddi, and eSports. If you're new to betting, here's the basic idea: you place a bet on a team or player, and if they win, your stake is multiplied by the odds to give you your payout. For example, a ৳500 bet at odds of 2.0 returns ৳1,000 if you win. You can bet on everything from the Premier League, La Liga, and Bundesliga to the local Bangladesh football league. With live betting, odds shift in real time as the match unfolds — so placing your bet at the right moment can significantly improve your returns.
Sportybet is a licensed platform, and identity verification is mandatory for every account under international gaming regulations. Simply upload photos of the front and back of your national ID card or passport to complete verification. The process typically takes between 12 and 24 hours. Once verified, there are no restrictions on withdrawals.
Sportybet regularly offers promo codes and vouchers — especially during Eid, Pohela Boishakh, and World Cup season. Simply enter the code in the designated box at the time of deposit to receive your bonus. For a list of currently active codes and offers, Latest Promotions Page and Voucher Check this page regularly. If a code isn't working, contact live chat directly.
Sportybet will never call or message you to ask for your password or OTP. If anyone contacts you claiming to be Sportybet and requests this information, it is a scam. To keep your account secure: change your password once a month, keep two-factor authentication enabled, and avoid logging in on public Wi-Fi. If you notice any suspicious activity, report it immediately to support@sportybet-taka.com.
The most common questions about the Help Center
Our team is always ready to help with any issue on Sportybet. No account yet? Sign up today — it only takes 2 minutes.